Hi999 Privacy Policy

Welcome to hi999. This Privacy Policy This describes in detail the collection, storage, processing and protection of personal information of users on our platform. By creating an account or using hi999, you confirm that you have read and agreed to this Privacy Policy.

We believe that security and trust are every bettor's most fundamental needs. That is why hi999 has put data protection at the heart of our business from day one. Following international GDPR standards, we safeguard your Privacy Policy We present every related matter with full transparency.

Hi999 only collects information that is strictly necessary to provide our services, ensure security, and meet legal obligations. We do not collect excessive or unnecessary personal data.

Information collected directly from you

• Identity Information: Full name, date of birth, national ID number (for KYC verification)
• Contact Information: Mobile number, email address, residential address
• Account Information: Username, password (encrypted), security questions
• Financial Information: Mobile Banking/Nagad/Rocket number, bank account details (for withdrawals)
• KYC Documents: Scanned copy of NID, passport or driving license, selfie

Automatically collected information

• IP Address and Device ID
• Browser type, operating system, and screen resolution
• Time spent on the platform, pages visited, and click patterns
• Login and logout times, and location data (when using the app)
• Betting history, transaction records, and gaming patterns

Hi999 uses collected information solely for the specific purposes outlined below. No data is sold or shared with third parties without authorization.

You can opt out of promotional emails or notifications at any time through your account settings. However, security and transaction-related messages cannot be disabled.

On the hi999 website and app Cookies and similar tracking technologies are used. Cookies are small text files stored in your browser or device that help enhance your experience.

Types of Cookies We Use

• Essential Cookies: Maintaining login sessions and ensuring platform security. Disabling these cookies will prevent the platform from functioning properly.
• Performance Cookies: Measuring page load speed and identifying technical issues.
• Functional Cookies: Remembering your language preference, time zone and display settings.
• Analytical Cookies: Understanding which parts of the platform are most used and improving our services accordingly.

Hi999 never sells your personal information. However, certain data may be shared in the following limited circumstances:

• Payment Processors: Only the information required to process transactions is shared with payment gateways such as Mobile Banking, Nagad and Rocket.
• KYC Verification Authority: We work with licensed, trusted third-party verification providers to confirm user identities.
• Legal Authorities: Information may be disclosed to relevant authorities in response to court orders, government investigations, or anti-money laundering (AML) obligations.
• Technology Service Providers: Data may be shared with cloud hosting, cybersecurity, and analytics providers under strict confidentiality agreements.

In each of the above cases, hi999 ensures that the third party upholds the same standard of Privacy Policy complies with and uses the information received solely for the specified purpose.

Hi999 employs industry-leading technical and organizational measures to protect your data. Our security infrastructure is on par with the banking industry.

• 256-bit SSL/TLS encryption: Every data transmission is secured with military-grade encryption.
• AES-256 Data Encryption: Sensitive data stored in our databases is kept in encrypted form.
• Two-Factor Authentication (2FA): OTP verification can be enabled as a mandatory step when accessing your account.
• Firewall & Intrusion Detection: 24/7 cyber threat monitoring and automated blocking systems are in place.
• Regular Security Audits: Independent cybersecurity experts conduct regular penetration testing.
• Staff Training: Every hi999 employee undergoes rigorous data protection training and signs a confidentiality agreement.

Every registered user on hi999 has the following rights over their personal information:

To exercise any of the rights listed above, email us at [email protected] or contact us via live chat. hi999 typically responds to such requests within 30 business days.

Hi999 is strictly off-limits to anyone under 18. We do not knowingly collect personal information from minors.

Date of birth is verified at registration, and age is confirmed through the KYC process. If a minor is found to have opened an account using false information, the account will be suspended immediately and all associated transactions will be voided.

The hi999 platform may occasionally reference third-party services such as payment gateways or KYC verification systems. These third parties have their own privacy policies, which are outside hi999's control.

Hi999's Privacy Policy Applies only to our own platform and services. We recommend reading the privacy policies of any third-party services before using them. hi999 is not responsible for any data breaches caused by third parties.

Hi999 may from time to time update this Privacy Policy may update. Changes will be communicated in the following ways:

• The "Last Updated" date at the top of the page will be revised accordingly.
• You will be notified at your registered email address whenever significant changes are made.
• You will be informed via a pop-up notification when you log in to the platform.

Continued use of the platform after any changes have been made will be taken as acceptance of the updated policy. If you object to any changes, please notify our support team before closing your account.

For any questions, concerns, or requests to exercise your data rights under our Privacy Policy, please contact our dedicated data protection team: